Frequently Asked Questions

Everything you need to know about your Nucery experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How do I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What materials are used in Nucery products?

We prioritize quality and sustainability. Our jewelry is crafted from 18k gold-plated stainless steel and sterling silver, while our apparel uses organic cotton and recycled polyester blends.

Do you offer international shipping?

Yes, Nucery ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.